30-Day Money-Back Guarantee for Any Reason
Undamaged products may be issue a full refund unconditionally within 30 days from the date of purchase. Once the returned item arrives back in Energy Fort’s warehouse and passed the inspection, the refund process will begin.
Money back policy strictly apply to the refund claims.Unfortunately we are not able to honor any non-quality issues refund claims after the 30 days of your purchase.For purchases not made directly through Energy Fort’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Energy Fort or Energy Fort's authorized resellers are covered by an extensive warranty, starting from the date of purchase within 6 months.
Energy Fort's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Energy Fort's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Energy Fort.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Energy Fort will offer a partial refund according to the usage time of the device.
Valid proof of purchase:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
Energy Fort is not liable for:
When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Energy Fort does not provide refunds for items damaged in transit for non-quality related warranty claims.